Three days ago (Friday) I was at work when the system that we use went down. I thought it was likely something minor and would be OK shortly. Was also told as much. Anyway, I woke up a couple IT guys from their afternoon naps and got them busy. When I went home two and a half hours later it was still down. I was starting to wonder if it was something I did? (Well not really because I was at lunch when it supposedly occurred.) Today I see it being described at a "Catastrophic failure" of the system. WOW! And to think that I was the first to stumble across it.
Just when an old person starts feeling comfortable around a computer, something comes up to show you how little you really know.
The first IT guy that I contacted seemed bothered that I called. He actually asked, "Do you know who this is?" I was tempted to say something like, Yeah the IT guy at the bottom of the totem pole when it comes to issues needing attention. Because he is. His is the last name on the contact list and they always say to start at the bottom of the list. He's also the one from their group who I still had a favorable opinion of. The others all talk down to me or fail to recognize the urgency of fixing problems that crop up when it comes to what we are doing. If they are designated as the "on call" person, they act perturbed if you actually call. Anyway, this guy told me that he was on the road and couldn't help me. I wonder now how he feels after blowing me off in the middle of a catastrophic failure of the system, in progress?
And don't think that I'm not aware of how suspicious it all looks, with all this happening just a couple hours before the weekend kicked in and a scheduled Monday vacation day.
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